Wednesday 11 November 2026 | 3–4pm | Free online webinar
Pensions administration underpins members’ experience of saving and retirement. As reform, consolidation and technological change reshape the sector, how can it maintain everyday services while building the capability to meet future demands?
Join PASA and the Pensions Policy Institute (PPI) for the launch of new independent research commissioned by PASA.
The Evolving Pensions Administration Market: Opportunities and Risks examines the changing demands on administration and their implications for capacity, investment, skills and continuity of service.
The webinar will explore:
- Managing major projects and regulatory change alongside everyday member services
- Turning investment in technology, automation and AI into improvements for members
- Developing and retaining the specialist knowledge administration needs
- Understanding shared supplier dependencies and preparing for disruption
- The practical requirements for maintaining or transferring services when problems arise
Speakers
PASA Chair, David Fairs, will chair the session and provide PASA’s response to the research. Shantel Okello, PPI, will present the key findings. The Pensions Regulator, has been invited to provide reflections from TPR’s perspective, subject to confirmation.
The session will include time for audience questions and discussion about the implications for schemes, administrators and the wider pensions sector.
Who should attend?
Administrators, trustees, scheme managers, advisers, technology providers and others with an interest in the future of pensions administration.
Register for the free webinar:
