Introduction
The purpose of the DigWG is to create clear guidance on ‘what good looks like’ in terms of eAdmin for savers, trustees and administrators.
The key focus of the DigWG is to develop best practice on how technology can be adopted to improve the end-user experience. Digital admin depends on good quality data and quality communications, the DigWG will work alongside other PASA Working Groups to ensure complementary output.
Publications
Series of Podcasts with Liam McGrath, Digital Admin Working Group Chair, David Fairs, PASA Chair and Jonathan Hawkins, PASA Board Member:
Digital Admin in Pensions – the Path to Excellence
Digital Admin in Pensions – Shaping the Future
October 2024 – PASA announces Expert Partnership with Procentia
June 2024 – Digital Admin Whitepaper June 2024
December 2023 – PASA Jargon Buster updated December 2023
October 2023 – Transforming Pensions Administration – The journey towards digitalisation White paper
September 2023 – Digital Admin story board
March 2023 – PASA Engagement Strategy Guidance
February 2023 – Focusing on a Saver Centric Experience
September 2021 – Jargon Buster
July 2021 – e-Admin – Journey to People and Technology Working Together
May 2021 – Working group update and future plans
January 2020 – Spanner in the works – UK pension scheme automation derailed by poor data
Terms of Reference
To be added shortly
Membership
Jonathan Hawkins (Board sponsor)
Liam McGrath (Chair)
Sam Barton (Blackfinch)
Gillian Bell (Hymans)
Stephen Blakesley (Aptia)
Banafsheh Ghaffori (Like Minds)
Shri Krishnansen (WealthOS)
Adrian Marchant (Isio)
Dan McLaughlin (Festina Finance)
Kim Toker (Future Focused)
Russell Whitmore (Natwest)
You Yu (TPR Observer)