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Resource Library

Below you will find our library of resources.  Please feel free to filter and browse.

Associated Publications

1.1 Agreements April 2016

An appropriate contract or letter of engagement should be the bedrock of the relationship between Administrator and client (trustee board or employer), providing clarity on the respective parties obligations to one-another. It sets out the obligations of each party and provides a framework from which each party can judge its delivery of its obligations. Where parties fall short of their obligations they have a clear resolution path set out to address the issue.

Fri, 29/04/2016 - 16:00

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1.1 Standards Guidance - Agreements - May 2014

An appropriate contract or letter of engagement should be the bedrock of the relationship between Administrator and client (trustee board or employer), providing clarity on the respective parties obligations to one-another. It sets out the obligations of each party and provides a framework from which each party can judge its delivery of its obligations. Where parties fall short of their obligations they have a clear resolution path set out to address the issue.

Thu, 01/05/2014 - 21:30

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2.1 Reporting April 2016

The administrator is able to articulate the value it delivers by demonstrating and evidencing the performance of the administration service it delivers over time. Reporting is a means of engaging with sponsors and trustee boards. This supports the accountability of the administrator on the basis of “what gets measured gets managed”.

Fri, 29/04/2016 - 16:15

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2.1 Standards Guidance - Reporting - May 2014

The administrator is able to articulate the value it delivers by demonstrating and evidencing the performance of the administration service it delivers over time. Reporting is a means of engaging with sponsors and trustee boards. This supports the accountability of the administrator on the basis of “what gets measured gets managed”.

Thu, 01/05/2014 - 21:45

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2.2 Feedback April 2016

Constructive feedback provides a basis of evidence and data upon which to assess services and identify where beneficial changes can be made. The administrator can receive feedback and consider how it responds to that feedback. 

Fri, 29/04/2016 - 16:15

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2.2 Standards Guidance - Feedback - May 2014

Constructive feedback provides a basis of evidence and data upon which to assess services and identify where beneficial changes can be made. The administrator can receive feedback and consider how it responds to that feedback. 

Thu, 01/05/2014 - 21:45

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2.3 Error reporting April 2016

Fri, 29/04/2016 - 16:15

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3.1 Operational Procedures April 2016

Administration procedures which are documented and subject to rigorous control underpin a robust administration service and provide for service consistency and continuity as administration teams change. They prevent custom and practice habits being perpetuated and give a standard measure against which compliance with procedures can be monitored. 

Fri, 29/04/2016 - 16:15

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3.1 Standards Guidance - Operational Procedures - May 2014

Administration procedures which are documented and subject to rigorous control underpin a robust administration service and provide for service consistency and continuity as administration teams change. They prevent custom and practice habits being perpetuated and give a standard measure against which compliance with procedures can be monitored. 

Thu, 01/05/2014 - 21:45

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3.2 BCP April 2016

Business continuity plans which are documented and regularly tested provide assurance that services can continue to be delivered and services remain available. Business continuity plans ensure that critical scheme data and records are secured, protected from destruction and available to enable services to be provided 

Fri, 29/04/2016 - 16:15

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3.2 Standards Guidance - BCP - May 2014

Business continuity plans which are documented and regularly tested provide assurance that services can continue to be delivered and services remain available. Business continuity plans ensure that critical scheme data and records are secured, protected from destruction and available to enable services to be provided 

Thu, 01/05/2014 - 21:45

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3.3 Change Control April 2016

Administration teams need to be able to deliver change without affecting normal service delivery. PASA does not expect administrators to undergo change for changes sake; however proactive identification of changes required is advantageous, PASA does expect administrators to ensure that they have procedures and mechanisms in place to be able to deliver change (both business and client change) without this affecting normal service delivery and to ensure systems and processes are legislatively compliant.

Fri, 29/04/2016 - 16:15

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3.3 Standards Guidance - Change Control - May 2014

Administration teams need to be able to deliver change without affecting normal service delivery. PASA does not expect administrators to undergo change for changes sake; however proactive identification of changes required is advantageous, PASA does expect administrators to ensure that they have procedures and mechanisms in place to be able to deliver change (both business and client change) without this affecting normal service delivery and to ensure systems and processes are legislatively compliant.

Thu, 01/05/2014 - 21:45

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3.4 Controls Assurance April 2016

Independent controls assurance activities evidence the controls environment in existence and the organisations compliance with that control environment.

Fri, 29/04/2016 - 16:15

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3.4 Standards Guidance - Controls Assurance - May 2014

Independent controls assurance activities evidence the controls environment in existence and the organisations compliance with that control environment.

Thu, 01/05/2014 - 21:45

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4.1 Data Standards April 2016

PASA requires the provider to demonstrate their policy for ensuring data is kept securely and that they meet requirements of the Data Protection Act 1998. In addition to ensuring the security of data, administrators need to prove they can demonstrate the integrity of data and how they can maintain it in order meet the Pensions Regulator's data quality standards

Fri, 29/04/2016 - 16:15

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4.1 Standards Guidance - Data Security - May 2014

PASA requires the provider to demonstrate their policy for ensuring data is kept securely and that they meet requirements of the Data Protection Act 1998. In addition to ensuring the security of data, administrators need to prove they can demonstrate the integrity of data and how they can maintain it in order meet the Pensions Regulator's data quality standards

Thu, 01/05/2014 - 21:45

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5.1 Induction Competency April 2016

The staff recruited to undertake administration have skills and experience relevant to the complexity of work they are undertaking. This is as important for new staff as for existing experienced staff. All staff should understand why work is undertaken and should have the skills to determine whether automated outcomes are correct. 

Fri, 29/04/2016 - 16:15

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5.1 Standards Guidance - Induction Competency - May 2014

The staff recruited to undertake administration have skills and experience relevant to the complexity of work they are undertaking. This is as important for new staff as for existing experienced staff. All staff should understand why work is undertaken and should have the skills to determine whether automated outcomes are correct. 

Thu, 01/05/2014 - 21:45

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5.2 Staff Development April 2016

An annual review process to set objectives and identify gaps in knowledge/training is essential in developing competence consistent with the needs of the organisation. A formal staff review and appraisal programme leads to motivated teams with clear goals and objectives

Fri, 29/04/2016 - 16:30

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5.2 Standards Guidance - Staff Development - May 2014

An annual review process to set objectives and identify gaps in knowledge/training is essential in developing competence consistent with the needs of the organisation. A formal staff review and appraisal programme leads to motivated teams with clear goals and objectives

Thu, 01/05/2014 - 22:00

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A call to action for trustees and Scheme Administrators

Wed, 20/01/2016 - 16:15

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A Guide to Accreditation

We have prepared this short guide to help applicants who are considering seeking Accreditation, and hope you find it helpful.  If you have further questions, please email these to info@pasa-uk.com.  

Wed, 12/07/2017 - 16:30

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Article - Impact of the new TPR DC Code

PASA member's can exclusively access Sara Cook's article on The Pensions Regulator’s (TPR) DC code and ‘how to guides’ here.

Fri, 10/06/2016 - 16:45

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Code of Conduct on Administration Provider Transfers

As the professional body that creates and promotes pension administration standards, PASA has a duty of care to ensure that its members are professional and ethical.  The interests of pension scheme members, trustees, employers and society in general are best served when the industry exhibits the right behaviours.  With this in mind, PASA has established a Professional and Ethical Code of Conduct (the Code).  The Code applies to all PASA members.    

Wed, 22/05/2013 - 22:45

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Code of Incentive Exercises for Pensions

Tue, 09/02/2016 - 22:30

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Code of Incentive Exercises for Pensions - Boundary Examples

Wed, 10/02/2016 - 00:00

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Code of Incentive Exercises for Pensions - Mark Up

Wed, 10/02/2016 - 00:00

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Error Management (2014)

Wed, 01/10/2014 - 22:30

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Framework for the Award of PASA Accreditation

Mon, 01/10/2012 - 22:45

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General Statement of Administration Standards

PASA believes to enable good quality administration the delivering organisation needs to have its people and operational principles aligned to the same purpose, and work in partnership with trustees and/or sponsoring employers to deliver high quality outcomes to members. The following principles outline how this can be achieved:-   Assess Measure key aspects of the service and report appropriately Evaluate the quality of service by benchmarking  against PASA standards Measure the completeness and quality of data

Thu, 01/09/2011 - 21:30

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GMP Guidance Notes 1

Thu, 21/01/2016 - 18:30

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GMP Guidance Notes 2

Thu, 21/01/2016 - 18:30

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GMP Guidance Notes 3

Thu, 21/01/2016 - 18:30

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GMP Reconciliation process map

Thu, 21/01/2016 - 18:30

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Guidance note 4

Mon, 29/02/2016 - 09:00

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Guidance note 5

Mon, 29/02/2016 - 09:00

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Guidance note 6

Mon, 29/02/2016 - 09:00

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Guidance note 7

Wed, 07/06/2017 - 17:30

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Guidance on Pensions Liberation

PASA is committed to the Pensions Regulators initiative around Pensions Liberation and was an active participant in the group of industry experts who helped to formulate the guidance on pensions liberation. See the Code of Practice.

Sun, 01/03/2015 - 23:45

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Invitation to all PASA supporters

The ABI is hosting its Transforming Long-Term Savings Conference on 19th April 2016 at The Grange City Hotel, 8-14 Cooper’s Row, London EC3N 2BQ.   The market for long-term savings is being reshaped dramatically by technology and innovation, policy and regulation. In the middle of a cycle of change, one year into freedom & choice, and one month after announcements about a Pension Dashboard, Lifetime ISA and changes to the advice and guidance landscape, this conference will be a perfectly timed early opportunity to understand recent reforms and their implications. 

Mon, 04/04/2016 - 03:00

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PASA - Abolition of Contracting out - DWP consultation response

Introduction

Wed, 02/12/2015 - 18:15

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PASA Code of Professional and Ethical Conduct

As the professional body that creates and promotes pension administration standards, PASA has a duty of care to ensure that its members are professional and ethical.  The interests of pension scheme members, trustees, employers and society in general are best served where the industry exhibits the right behaviours.  With this in mind, PASA has established a Professional and Ethical Code of Conduct (the Code).

Tue, 01/09/2015 - 22:00

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PASA response to The Pension Regulator's 'How To Guide' Consultation

PASA has provided a response to the Pension Regulator's consultation on the guides supporting the new code of practice no: 13, Governance and administration of occupational trust-based schemes providing money purchase benefits.

Thu, 02/06/2016 - 16:30

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Pension freedoms - PASA response to HM Treasury

The Pensions Administration Standards Association (PASA) was created from within the industry to become the body to set meaningful administration standards, assess compliance with those standards and act as a focal point for Government and the pensions industry on matters relating to administration standards. Members of PASA, who achieve accreditation, demonstrate that they are committed to and deliver high quality administration services for the benefit of scheme members and also, where administration is outsourced, for the benefit of clients.

Tue, 10/06/2014 - 22:45

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Policy and Strategy Update (November 2014) - Guidance Guarantee

Sat, 01/11/2014 - 23:15

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Risk Matrix

Risk management is an area that is increasingly important in pensions administration. We are developing a risk matrix tool which can help you to carry out a high level assessment of current risks within your scheme. You can download the current version of the risk matrix tool below. 

Thu, 01/09/2011 - 21:15

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Slides phase 2

Mon, 29/02/2016 - 00:00

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UKPN on their Accreditation Journey

We were pleased to announce earlier this year that UK Power Networks have achieved Accreditation against the PASA Standards for their in house team. Read why they embarked on the journey and their experience in going through the process here.

Tue, 01/09/2015 - 22:45

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