Sample report from the member survey
Question |
Average response |
| Understand what was sent | 90% |
| Complaints | 5% (51 - 60 age) |
| Complaint taken seriously | 97% |
| Expectations met | 80% |
| Felt like valued customer | 88% |
| Highly or fairly satisfied with service | 86% |
| Age range |
Under 40: 16% 40 - 60: 57% Over 60: 27% |
| Fairly/well informed on pensions | 54% |
| Previous pension | 58% |
